Cancellation & Refund Policy
Effective October 25, 2026. How to cancel, what happens after, and when we refund.
Cancel any time, online
Go to Dashboard → Billing → Cancel subscription. It takes two clicks, no phone call. You can also remove a single service and keep the rest.
When cancellation takes effect
Your services keep working until the end of the billing period you've already paid for. You won't be charged again. We email you a confirmation.
Refunds
Monthly fees are not refunded for partial months, because services start working as soon as they're set up.
If you cancel within 7 days of your very first payment and haven't used a service substantially, email us and we'll refund that first month in full.
If we fail to deliver a service you paid for, we'll refund or credit the affected period.
The one-time setup fee pays for a phone number and carrier filings, so it isn't refunded once we've bought the number or filed the registration.
Changing plans
Adding a service or an upgrade takes effect immediately and you pay a prorated difference. Removing a service takes effect at once with a prorated credit on your next invoice. Credits only apply to a future invoice and aren't paid out, so any unused credit is lost if your subscription ends before that invoice.
Failed payments
If a payment fails we'll retry and email you. The AI receptionist stops answering 2 days after a failed payment; other services may pause after 14 days of non-payment. Everything restarts when payment succeeds.